Refund policy

We want you to love what you ordered! If you're not completely satisfied, we accept returns within 7 days from the date of shipment. Items must be unused, unwashed, and returned in their original condition with all tags intact and original packaging. The following items are not eligible for return: innerwear, earrings, heavily embroidered or occasion wear, customized/personalized products, and items purchased on sale.

To initiate a return, please contact us via WhatsApp or email with your order number and clear photographs of the item (required for damaged or defective claims). Once your return is received and inspected, refunds will be processed within 5–7 business days to your original payment method. For Cash on Delivery (COD) orders, refunds will be issued as store credit or via bank transfer. Original shipping charges are non-refundable, and return shipping costs are borne by the customer unless the item is defective or incorrect.

For any queries,reach out to us at thedesivaultz@gmail.com or WhatsApp us at 8328058974